the it tech follows strict covid-19 precautions to ensure we deliver excellent service safely

The IT Tech don’t believe in keeping physical printed paperwork, it provides too many security issues. We use a number of digital applications with reputable companies to conduct our business and keep things running smoothly and securely.

The privacy policy does not apply to the practices of our third party application suppliers that I do not own or control, including Stripe and Servicem8. 

You can find links to each companies privacy policy below.

Stripe –  https://stripe.com/en-gb/privacy

Servicem8 –  https://www.servicem8.com/uk/privacy-policy

Personal Information

To create your booking with The IT Tech, you must provide us with certain information such as your business name, your name, email address, telephone number and postal address.

Why we need your information and how we use it

We rely on a number of legal bases to collect, use and share your information, including :

As needed to provide our services, such as when we use your information to create a booking our booking application software, to settle disputes or to provide customer support.If necessary to comply with a legal obligation or court order in connection with a legal claim, such as retaining information about historic jobs we have completed for you.

As necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as:(a) providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services.

Information Sharing and Disclosure

Information about our customers is important to The IT Tech. We share your personal information for very limited reasons and in limited circumstances as follows –

Servicem8 – This is our appointment booking app where we create new appointments for you and hold information about historic jobs we have completed for you. Your information is only used to create new bookings, store job information, invoice information and historic visit information.

Stripe
 – This is our online payment system. Only invoice payment references are held on this system and we don’t put customer data directly into this system to generate invoices, this is all done through Wave accountancy that links our invoices to Stripe to allow you to complete online payments.

Service Providers 
– The IT Tech engages with certain trusted service providers to provide services and components. We will share your information with these third parties, but only to the extent to provide delivery of services.

Business Transfers 
– If we sell or merge The IT Tech, we may disclose your information as part of that transaction, only to the extent permitted by the law.

Compliance with laws
 – We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to:
(a) respond to legal process or to government requests;
(b) enforce our agreements, terms and policies;
(c) prevent, investigate, and address fraud and other illegal activity, security or technical issues; or
(d) protect the rights, property, and safety of my customers, or others.

Data Retention

We retain your personal information only for as long as necessary to provide your services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: 6 years. 

Transfer of personal information outside of the EU

We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases, we describe these rights below.

Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.

Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) We will generally delete your personal information upon request.

Object. You can object to (i) our processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from us providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to contact us

If you have any questions or queries please contact The IT Tech at,

hello@theittech.co.uk